INTERACTIVE VOICE RESPONSE SYSTEM
نویسندگان
چکیده
منابع مشابه
Effect of an interactive voice response system on oral anticoagulant management.
BACKGROUND Monitoring oral anticoagulants is logistically challenging for both patients and medical staff. We evaluated the effect of adding an interactive voice response system to computerized decision support for oral anticoagulant management. METHODS We developed an interactive voice response system to communicate to patients the results of international normalized ratio testing and their ...
متن کاملTandem queueing system with impatient customers as a model of call center with Interactive Voice Response
A tandem queueing system with a Markovian Arrival Process (MAP) useful in modeling a call center with Interactive Voice Response (IVR) is investigated. The first stage has a finite number of servers without buffer while the second stage of the tandem has a finite buffer and a finite number of servers. The service time at the first (second) stage has an exponential (phase type) distribution. A s...
متن کاملAutomated patient assessments after outpatient surgery using an interactive voice response system.
OBJECTIVE To test the feasibility and utility of an interactive voice response system (IVRS) for monitoring patients after outpatient surgery. METHODS We studied consecutive patients undergoing gynecologic day surgery. The IVRS called patients on the first postoperative day and asked them if they were experiencing new problems. Feasibility was assessed in terms of call responses and acceptanc...
متن کاملAssessment of patient satisfaction with endoscopy using an interactive voice response system.
AIM The aim of this study was to determine the feasibility of patient's satisfaction assessment after endoscopy using an interactive voice response (IVR) system. METHODS A specific IVR system was developed for this study and proposed to patients by 161 private gastroenterologists after an endoscopic procedure. No reminder was used for the patients not calling spontaneously the IVR. RESULTS ...
متن کاملPilot study of an interactive voice response system to improve medication refill compliance
BACKGROUND Sub-optimal adherence to prescribed medications is well documented. Barriers to medication adherence include medication side effects, cost, and forgetting to take or refill medications. Interactive Voice Response (IVR) systems show promise as a tool for reminding individuals to take or refill medications. This pilot study evaluated the feasibility and acceptability of using an IVR sy...
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ژورنال
عنوان ژورنال: Modern Technologies and Scientific and Technological Progress
سال: 2019
ISSN: 2686-9896,2686-9896
DOI: 10.36629/2686-9896/2019-1-1-174-175